QUALITY, SAFETY

Quality is our priority

Our main goal is to give our clients maximum satisfaction with our quality services. To serve our customers as fast and accurate as possible, we keep our quality management system up to date with ongoing improvements.

Since its foundation, our company has placed a strong emphasis on quality services, maximum customer satisfaction. For this purpose, we obtained the ISO 9002: 1996 quality assurance certificate in 1997.

Because of the change of the quality management system in the meantime, we have had an ISO 9001 quality management system certification since 2010, as a condition of which we successfully pass the annual review of certification conducted by the competent certification body in the following areas:

• international shipping,
• complete and partial load handling,
• distribution,
• warehouse,
• customs clearance.

The most important indicators of our quality management system:

98% KPI in the field of accuracy

0.2 % damage/intact delivery

99.9 % transport completion quality index

91% maximum customer satisfaction (Legendary Service Analysis)

Of course, our activity is in compliance with environmental, occupational and health safety legislation by our EMS (ISO 14001 Environmental Management System) OHSMS (OHSAS 18001 Occupational Health and Safety Management System).

Safety first

We guarantee safety for you and the goods transported:

· You will have a designated contact partner

· We will immediately notify you of any change in the law

· We propose insurance schemes to mitigate the effects of a possible damage

You will know that your goods are save since any damage occurs due to our failure, you will be fully protected by our carrier's CMR insurance and our carrier liability insurance of EUR 300,000.

In order to protect the goods, we use a corporate lock in the European Union market.In addition to these insurances, depending on the nature, value and destination of the goods, we offer on behalf of our company an all-risk cargo insurance policy for our customers, with personalized favourable rates.

Our procedures are also safe, as evidenced by our AEOF (Authorized Economic Operator - Full / Authorized Business Status) certificate.

Our company also has D&B D-U-N-S certification. Bisnode has been rating companies internationally since 1908 on the basis of their financial stability, and its corporate information and quality rating services are among the most common solutions across Europe.

We are proud to announce that in 2004 we received the Certificate of Certified Registration as a freight forwarder and logistic company as the thirteenth by the Hungarian Association of Shipping and Logistics Providers.

You can view our certificates here: